Shipping Information

General Shipping Info

*Buy any 2 products & get a third at 50% off* The lowest priced item is reduced by 50% automatically at checkout.

*Discount does not include Archive Sale items.

All packages are sent from our warehouse in Beaurepaire, France. We send all Caps in secure cardboard boxes. We use the best provider based on the location we are sending.

What are your domestic shipping options and costs?

For purchases over EUR 60, we provide FREE standard shipping.

For purchases under EUR 60, a flat rate delivery fee applies for standard shipping.

All shipping is tracked by La Poste.

Shipping fees vary by country.

*Not all countries qualify for free international shipping for orders over EUR 60.

Shipping Times

Please allow one business day for the item to be processed and shipped.

Once we hand the item over to the post/courier service, the delivery is out of our hands, but that doesn’t mean we don’t care.

Delivery times vary depending where the item needs to be delivered.

Once shipped:

Please allow 2 business days within France.

Please allow up to 9 business days for the rest of Europe.

If at any point you are concerned about the parcel, then please contact us here, or email us at hello@fractel.com.au. We will follow up with Australia Post and get back to you as soon as possible.

Customs, Taxes and Duties - EU

Imports into any country may incur duties/taxes; however, we do not anticipate any extra costs within the EU. Whatever each country decides to charge for duties is a governmental decision, something we do not have any influence or control over.

Returns Policy

Firstly, thank you for buying a FRACTEL Product, we appreciate the support! Secondly, sorry it didn’t work out, but we’re here to help.

Find out more about our Returns Policy.